---Return

If you are not satisfied with your purchase, you may return the item to us in its original condition within 30 days of receipt.

    ● Only items purchased directly from York online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

    ● Returned items must be in original packaging, including any accessories, manuals, and documentation.

    ● Non-returnable items include items purchased through local retailers and damaged products by mishandling.

    ● You are required to include necessary videos or photos of the defective product as evidence,and the corresponding Order No. as well.

---Cancel or amend your order

If you change your mind, simply contact our customer service, then a full refund can be made. But please note that orders can not be canceled after items are sent out.

---Refund

    ● Refund is to be completed within 3 business days. It will be issued based on your original form of payment.

    ● As regard of returned items, a full refund will be credited for defective products. With the case of non-defective items, refund will exclude all shipping and handling fees.

1. Return
1.1 Return Conditions
(1) Returns must be postmarked within 30 days after the date of delivery.
(2) If you receive a damaged/defective item, Customer Service should be notified within 48 hours of receipt.
(3) All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.

1.2 Return Cost
(1) If it is because of product quality, wrong products, etc., we will bear the return shipping costs.
(2) If you don’t like the product, or it is not a product quality problem, which leads to the return, the shipping fee must be paid by the customer.
(3) No Pick-up service charge to be charged to the consumers for the return of a product.

1.3 Return Steps
It’s bummed to us if you're not 100% satisfied with the items you received.
You can follow the steps below to make a return:
(1) Sign into your account. Find the order in My Orders, and copy the order number.
(2) Contact customer service email:support@yorkoutdoor.com
(3) Fill in the return information on the paper.
(4) Pack the product, contact the delivery company to arrange the return.
(5) We will confirm the parcel immediately after we receive the return.
(6) update the status of the return and refund within 5 working days. The refund will be returned to your wallet or to your original payment account.

Please Note: reserves the right not to process returns in the following situations:
(1) Return Exceeds the return time limit
(2) Return Non-our website items
(3) Return without application.

2. Refunds
2.1 Refund Conditions
All returns must be sent in the original box, with original packaging, not damaged, and not affecting resale.
Please note that special handling fees and taxes or duties paid or payable by you at the time of purchase are non-refundable. However, you may be able to claim local taxes or customs charges back directly from your local customs office.
2.2 Refund steps.
(1) Contact customer service. When the returned logistics order number arrives at the seller’s warehouse, inform the logistics order number information.
(2) The customer service will confirm the logistics and receive the goods into the warehouse.
(3) The refund will be returned to the original payment account by default.
2.3 Refund process time
Refund method Refund process time: Bank 3-5 business days

Cancellation Policy:
Once your order has been submitted, we will immediately begin production on the personalized items. If you would like to cancel your purchase, your order is subject to a 30% restocking fee.

Specific time of the money refunding to your original payment account according to your payment mode/bank account.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some processing time before your refund is officially posted. It usually takes 3~5 days, please wait patiently.
If you’ve done all of this, and you still have not received your refund yet, please contact us so we can better assist you.
Email:support@yorkoutdoor.com